Please don't worry - your money is not lost for sure. We will help you clarify the situation.
For that please contact our Support Team. Here is how you can do it:

When you load the game:
  • Tap the question mark icon in the top right corner of the screen.
  • Tap the chat icon in the top right corner of the screen.
When you already play the game:
  • Tap the gear icon in the top right corner of the screen.
  • Tap “ Support”.
  • Tap the chat icon in the top right corner of the screen.